Revised and effective: September 1, 2026
These Terms govern LISTEN and related services (collectively, the “Service”) provided by OND Inc. (“OND”). Registered users must agree to and use the Service in accordance with these Terms. Guidelines, help pages, notices, and other rules posted on the Service form part of these Terms.
OND may establish additional terms for individual features or services. Those terms apply in addition to these Terms and prevail for the relevant feature if they conflict. Use of rooom is also governed by the rooom Additional Terms.
Applicants must agree to these Terms and the Privacy Policy and provide accurate, current information. OND may reject registration where information is false or incomplete, the applicant was previously suspended, is connected with antisocial forces, or OND otherwise reasonably considers registration inappropriate.
The Service is generally intended for persons aged 12 or older. Users under 18 must obtain consent from a legal representative. Revenue-generating features may be limited by additional terms to persons aged 18 or older or those with legal-representative consent.
Users must securely manage their credentials and may not transfer, lend, share, or pledge accounts. Except where attributable to OND, activity through an account is treated as the account holder’s activity. Unauthorized use must be reported promptly.
Rights in content uploaded by users remain with the user or legitimate owner. Users grant OND the rights necessary to provide, distribute, display, store, convert, back up, promote, and improve the Service. Users warrant that they hold the necessary rights. OND may suspend or remove content that it reasonably determines violates applicable rules or law.
OND may provide paid plans, content sales, memberships, gifts, event tickets, and other paid features. Prices and fees are displayed on the relevant page or in additional terms. The LISTEN system fee remains 20% for paid episodes and gifts and 10% for event tickets; rooom is subject to the rooom Additional Terms. OND may deduct system fees, refunds, chargebacks, and other authorized amounts before payment. Necessary and reasonable fee changes will be announced in advance where unfavorable and do not apply retroactively unless expressly stated. Before a recurring purchase is confirmed, the price, billing cycle and timing, trial terms, service period, automatic renewal, cancellation method and deadline, and refund terms are displayed.
Users must not violate law or public order; facilitate crime; infringe rights; publish deceptive information; harass, threaten, discriminate, or defame; disrupt the Service; gain unauthorized access or transmit harmful programs; misuse personal information; impersonate others; misuse payments or transfer funds unlawfully; violate applicable app-store policies; violate these Terms; or engage in conduct OND reasonably considers inappropriate.
OND may suspend content or use, hold payouts, or terminate registration for violations. Where not urgent, OND will endeavor to give notice and an opportunity to correct the issue. Obligations concerning payment, refunds, and settlement survive suspension or termination.
OND may change the Service and temporarily suspend it for maintenance, outages, disasters, communications failures, legal requests, or other unavoidable circumstances. Material changes or termination will be announced with reasonable advance notice where practicable.
Users may close accounts through the designated procedure. These Terms continue as necessary for pending purchases, recurring charges, refunds, or revenue settlement. Post-closure handling of content and data is subject to separately displayed conditions.
OND does not warrant uninterrupted service, fitness for a particular purpose, or correction of every defect. OND is not liable for damage not attributable to OND. For damage caused by OND’s ordinary negligence, liability is limited to direct and ordinary damage and the greater of fees paid by the user during the preceding 12 months or JPY 10,000. These limits do not apply to intentional or gross negligence, death or personal injury, or where prohibited by law, and do not unlawfully restrict statutory rights.
OND handles personal information in accordance with the Privacy Policy.
OND may amend these Terms under Article 548-4 of the Civil Code where an amendment benefits users generally or is reasonable in light of the contract’s purpose, necessity, appropriateness, and related circumstances. OND will announce the amended terms and effective date before they take effect.
These Terms are governed by Japanese law. The Kyoto District Court has exclusive jurisdiction as the court of first instance, except where applicable law permits otherwise.
Previous version: Effective September 19, 2025
| Item | Details |
|---|---|
| Seller | OND Inc. |
| Joint operator for rooom | Zatsudan Inc. (planning, service operation, community support, and owner support) |
| Representative | Junya Kondo |
| Address and contact | 55-1 Hirai-cho, Shimogyo-ku, Kyoto 600-8118, Japan info@ond-inc.com |
| Price | Displayed on each product or plan page and the final confirmation screen. |
| Additional fees | LISTEN charges 20% for paid episodes and gifts and 10% for event tickets. rooom charges 14.5%, tax included, covering normal payment processing and domestic bank payout costs. Normal automatic payouts carry no additional fee. |
| Payment method and timing | Credit card; as displayed at confirmation and under the card agreement. |
| Delivery | After successful payment, at the time displayed for the product or plan. |
| Renewal and cancellation | Recurring plans renew at the displayed interval and may be canceled before the next renewal through the designated page. |
| Returns and refunds | Due to the digital nature of the Service, paid fees are generally non-refundable except where required by law, the service was not provided, or OND otherwise approves. |