Privacy Policy

This Privacy Policy describes how LISTEN handles personal information in the services provided (hereinafter referred to as the "Services").

Important: Our Services are intended for users aged 12 and above. Users under 13 cannot use our Services without parental consent.

1. Information Collected

LISTEN may collect and store the following information:

  • Information entered by customers when creating an account (such as name, email address, password, etc.)
  • Information generated in the process of using the Services (such as usage history, IP address, cookies, etc.)
  • Information collected when using mobile applications (such as device identifiers, OS information, app usage statistics, etc.)
  • Information entered by customers when making inquiries or requesting support

2. Purpose of Using Information

LISTEN uses the collected information for the following purposes:

  • Providing, operating, improving, and maintaining the Services
  • Notifications and communications to customers
  • User support response
  • Prevention and detection of unauthorized use and unauthorized access
  • Other purposes deemed appropriate by LISTEN

3. Provision of Information to Third Parties

Except as required by law, LISTEN will not provide personal information to third parties without the customer's consent.

However, we may provide customer information to third parties in the following cases only, with appropriate protective measures in place:

  • Cloud service providers necessary for service operation (with data encryption and access restrictions implemented)
  • Provision of anonymized usage statistics for app analysis and improvement
  • When there is a legal disclosure request
  • When necessary to protect the life, health, or property of customers

For personal information of minors, we apply stricter protection standards and will never provide data to third parties for marketing purposes.

4. Use of Analytics Tools

Our Services use the following tools for service improvement and usage analysis:

4.1 Google Analytics

  • Provider: Google LLC
  • Data Collected: Page view history, usage statistics, session information, anonymized user behavior data
  • Purpose: Service improvement, user experience enhancement, feature optimization, access analysis
  • Privacy Policy: https://policies.google.com/privacy

Note: These analytics tools may also operate when you use our web services within the mobile application.

4.2 Opt-Out

You can limit the collection of this analytics data through your browser settings or device settings. Please refer to each service's privacy policy for details.

5. Protection of Information

LISTEN appropriately manages customer personal information and takes appropriate preventative measures against risks such as unauthorized access and leakage.

6. Your Rights

You have the following rights regarding your personal information:

6.1 Right of Access

You can request disclosure of personal information you have provided and information about you that we hold.

6.2 Right to Rectification

If there are errors in your personal information, you can request correction or updates.

6.3 Right to Erasure

You can request deletion of your personal information in the following cases:

  • When personal information is no longer necessary for the collection purposes
  • When you withdraw consent and there is no other legal basis for processing
  • When personal information is being processed unlawfully

6.4 Right to Data Portability

You can request to receive personal information you have provided in a structured, commonly used format and transfer it to other services.

6.5 Parental Rights

Parents of customers under 13 can exercise the above rights on behalf of their children. They can also request deletion or suspension of their child's account.

To exercise these rights, please contact us using the contact information provided at the end of this policy.

7. Data Retention and Deletion

7.1 Retention Periods

Your personal information is retained based on the following principles:

  • Retained only for the period necessary to provide services
  • Appropriately deleted when the purpose of use is achieved
  • Related personal information is also deleted when accounts are deleted
  • Minor customer data is managed under stricter standards

7.2 Data Deletion

Personal information that is no longer needed will be appropriately deleted. However, information that must be retained by law will be kept for the statutory period.

8. Changes to the Privacy Policy

LISTEN may revise this Privacy Policy as needed. If there are any changes, LISTEN will notify customers in an appropriate manner.

9. Contact Us

For privacy-related questions, requests for disclosure, correction, or deletion of personal information, or other inquiries about this policy, please contact us at:

Privacy Contact Discord: https://discord.gg/47Rq6msMuF (LISTEN Official Server) Business hours: Weekdays 9:00-17:00 (Japan Standard Time)

For Parents of Minor Customers For inquiries about your child's personal information or account management, please contact the above Discord server with "Parental Inquiry" clearly indicated.

Revision History

  • First version: May 5, 2023
  • Second version: June 21, 2025